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вЂBut then I received an email from my credit card provider advising that I was at 90% of my credit card limit.вЂ™ I didnвЂ™t think there had been a fraud but some administrative error,вЂ™ says Garth. I called Three and was assured the number would be returned.

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Within 15 minutes he contacted the network to explain he had not requested this code and was assured it would not be activated. Garth Pollard, from London, received a surprise text from Three providing a PAC last April. We recognise in trying to protect Ms FowlerвЂ™s account this made it difficult for her to access it when visiting our store and we apologise for any worry caused.вЂ™ вЂThe fraudster spent ВЈ13,000 in 48 hoursвЂ™ вЂWe advised Ms Fowler to contact her bank immediately and this helped prevent unauthorised access to her bank account. We spotted further suspicious attempts to access Ms FowlerвЂ™s account and added an additional layer of security by requesting a utility bill as further proof of ID.вЂ™ This cost me a lot of sleepless nights in the run up to Christmas.вЂ™ДЄn EE spokesperson said: вЂIn this instance, the criminal successfully accessed Ms FowlerвЂ™s account by answering security questions correctly.

вЂI consider myself very, very lucky, but I felt quite violated.

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Sharron had to change all her passwords and was advised to add a note on her credit file with each of the three credit reference agencies so that a password is required for all future credit applications in her name. She immediately called her provider and discovered someone had passed security and requested her PAC.Д®E said it was too late to stop the Sim-swap.В By the next morning, she was locked out of her email accounts and the scammers targeted her premium bonds account with National Savings and Investments (NS&I), attempting to steal nearly ВЈ9,000. Last December, Sharron Fowler from South Bucks received a text from EE stating that her Sim activation request had been processed and her new Sim would be active within 24 hours.

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Find out more: how to get your money back after a scam.Although this was an isolated case, it shows persistence can pay off for a fraudster. We were able to pass security by providing only the model of the phone and the last four digits of the account number. However, one call was troubling вЂ“ because we were given the PAC over the phone despite deliberately getting the account password wrong (the call handler even hinted this was the name of our first pet). Even when we pretended our phone was broken or unable to receive texts, call handlers suggested we put the Sim card in a borrowed phone or visit a store with photo ID. Both measures would stump the average malicious caller. When we asked volunteers to make two phone calls from a landline to their networks (BT, EE, O2, Sky, Tesco, Three and Vodafone) and request the PAC, we found security was generally robust.Д¬all handlers typically asked us to quote a code that was sent to us via text, or said they would send the PAC via text to the original Sim card. If you go into a phone store and ask for a replacement Sim card, staff should ask for your passport or driving licence, although a 2018 BBC Watchdog investigation found that employees donвЂ™t always follow official procedures.ДЄ more obvious route for fraudsters is to call your networkвЂ™s customer services helpline, where they canвЂ™t be asked for photo ID. While Sim-swap fraud is not new, Action Fraud reports suggest that attacks are ramping up:ДЄre mobile networks doing enough to stop Sim-swap fraud? move your number to another network by requesting the Porting Authorisation Code (PAC).swap your number to a new Sim card on the same network, perhaps by claiming that вЂtheirвЂ™ phone is lost, or,.The fraudsterвЂ™s aim is to take control of your number, by convincing your network to either: Social media accounts can also prove fruitful for learning answers to common security questions, such as birthdays, names of pets and favourite sports teams.ДЄrmed with enough information to pose as you, the scammer will contact the customer services department of your network provider вЂ“ over the phone, via webchat or even in store вЂ“ and ask for your number to be switched to a Sim card in their possession. Fraudsters start by gathering data about you via social engineering (sending fake emails, texts, phone calls to trick you into divulging personal information) or by paying for stolen data on underground online forums.